RESOURCES & PROCESS
Knowledge, insights and support for conflict resolution.
Mediation works best when people understand the process and feel prepared. Here you’ll find practical guidance, real-world insights, and resources to help you navigate disputes with confidence whether you are considering mediation, currently in process, or simply curious about how conflict resolution works.
Some content answers immediate questions; other pieces offer deeper exploration of the principles and practices that make mediation effective.
THE PROCESS
A clear path from enquiry to resolution.
01
Enquiry & Consultation
Short, confidential, no pressure call to understand your situation, and see if Mediation is a suitable path forward.
02
Pre-mediation Call
A one-hour discussion to explore the issues underlying the dispute, discuss the specific circumstances of the case, and prepare for the mediation process.
03
A Clear Path
Every party follows a clear, structured process that is adapted to the unique requirements of your mediation.
A TYPICAL MEDIATION FLOW
Seven stages, one calm path forward.
Mediation is flexible, every dispute moves at its own pace. The stages below give a clear sense of what to expect from first conversation to follow-up.
01
02
03
04
05
06
07
Agreeing to Mediate
The decision to mediate can be made before or after the conflict arises.
Preparations
Both parties must have the authority and willingness to negotiate and compromise to achieve effective mediation.
Conducting Sessions
Mediation is a flexible process. There can be open sessions, private sessions and joint sessions, taking into account safeguarding requirements and participant preferences.
Communicate
Participants work collaboratively to share what matters and reach an agreement.
Negotiate
It’s up to the mediator to ensure that both sides are heard and that there is ample opportunity to work towards a solution.
Closing
The parties come to an agreement and the resolution is placed in writing. Once the document is signed it becomes binding on all parties.
Follow-up
Post-mediation support can involve checking in with parties to ensure effective implementation and a lasting resolution.
QUALIFICATIONS & CERTIFICATIONS
Trained, accredited and continuously practicing.
Accreditation
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IMI (International Mediation Institute) accredited
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CMC (Civil Mediation Council) registered
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Civil Mediation Council Fixed Fee Scheme
Training
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Mediator training, Phoenix Dispute Solutions
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Specialist training in workplace mediation
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SEND mediation practice
Legal Background
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Commercial & business law
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Employment law
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Banking & finance law
MY APPROACH
Everything you need to know.
BOOK OR ENQUIRE
Ready to find a way forward?
Schedule a 30-minute consultation or send an enquiry below. I’ll get back to you within 48 hours.
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